Testimonios

What teams say after they switch to Track My Keys

50 reviews from property managers, cleaners, and operations teams across short-term rentals, serviced apartments, HOAs, and building services.

4.70 average(50 reviews)
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We used to lose an hour every morning tracking down key sets between cleaners and maintenance. Now the crew just scans the tag on the way out and I can see the whole board from my phone. It has genuinely paid for itself in the first month.
Maria Alvarez
Operations Manager, Coastal Vacation Rentals
Portuguese localization is excellent and the app runs fine on the older phones some of my staff use. Not every tool bothers with that and it makes a real difference on the ground.
Camila Rossi
Owner, São Paulo Boutique Rentals
Being able to see overdue key sets in red on the dashboard is such a small thing but it changed how we run the day. Nothing sits out overnight anymore because someone is always chasing it before the shift ends.
Chiara Romano
Regional Manager, Verde Rentals
Sent a question over the weekend and didn't hear back until Monday morning, which threw off my plans a bit. The reply when it came was helpful. I'd just prefer faster turnaround on messages, even if it's just an acknowledgement.
Sylvia Reinhardt
Small Portfolio Owner
I'm honestly not that comfortable putting QR stickers on my keys — feels a bit odd to me even though I understand the codes don't actually reveal anything about the property. That's more a me thing than a fault with the app. The tracking side works as advertised.
Gerald Foster
Independent Landlord
Clean interface, no bloat, and it does the one thing I need it to do really well. I've onboarded three new staff in the last six months and none of them needed a walkthrough.
Lars Nielsen
Operations Manager, Copenhagen Short Lets
Scaled from 40 to 220 properties in a year without needing to change our key process. The platform grew with us and the price step was fair when we crossed into the next tier.
Ravi Kapoor
Director, Mumbai Serviced Residences
Really solid tool overall. I'd love a few more filters on the history view and a bulk import for existing key sets. Everything else has been great and support was responsive when I asked.
Julia Kaminski
Operations Analyst, Krakow Rentals
The reports I export at end-of-month are exactly what our accountant wanted to close out compliance questions. Clean CSV, clear timestamps, no cleanup needed.
Freya Lindgren
Head of Operations, Stockholm Guesthouse Group
The interface feels like it was designed by someone who's actually managed a cleaning team. It anticipates the exact things I need. That's rare.
Sofia Marchetti
Operations Coordinator, Milan Design Apartments
The check-out and check-in flow is dead simple. Our night porter picked it up in ten minutes on his first shift. That's really the whole review — it's easy and it works.
Kwame Osei
Managing Director, Accra Serviced Apartments
I'm not technical and I set this up myself on a Sunday afternoon. The onboarding walked me through exactly what to do. Now my two cleaners and I are all on the same page.
Ruth Nakamura
Owner, Little Palm Vacation Homes
Works well, saves time, would recommend. Docking a star only because I'd like a native desktop app in addition to the web dashboard. The mobile side is excellent.
Michael Doherty
Facilities Coordinator, Belfast City Homes
The audit trail is the killer feature for us. When a guest claims a key was never returned, I can pull up the exact scan, timestamp, and the cleaner who last had it. Ends the argument every single time.
Jonas Weber
Property Manager, Alpine Stays GmbH
The app itself is fine and does what it promises. I just wish the help articles went into a bit more depth — I ended up figuring out a couple of settings by trial and error. Nothing that stopped me using it, just a small friction point.
Harriet Blake
Property Coordinator, Southdown Holiday Lets
The check-out reminder emails have basically eliminated our end-of-shift chasing. If a key isn't back by the cutoff, the person who took it gets the nudge — not me.
Peter Novak
Operations Lead, Prague City Apartments
Very impressed with the reliability. The web app has never gone down on us in eight months and the mobile scan works even when the signal is spotty in the basements.
Sven Andersson
Facilities Manager, Baltic Business Park
As a small letting agency, we always cut corners on ops tools because they were priced for enterprises. This one isn't, and it's better than the enterprise stuff I've used elsewhere.
Grace O'Sullivan
Letting Agent, Dublin Bay Lettings
The mobile scan flow is genuinely fast. Point, tap, done. Our field team was skeptical about another app but this one stuck because it's actually less friction than what they were doing before.
Rafael Duarte
Operations Director, Solar Coast Properties
The overdue alerts have single-handedly cut our lost-key incidents by about 90%. If a key is out past its window, someone on my team knows within minutes and can go recover it.
Diego Ramírez
Operations Manager, Barcelona Beach Rentals
Small team, tight margins, and we needed a professional key process to satisfy an insurance requirement. This ticked every box and didn't strain the budget.
Vincent Lam
Property Operations, Vancouver Waterfront Rentals
I switched from a paper logbook after a set of master keys went missing for four days. That will never happen again. If it's not scanned, it's not out. Period.
Olivia Bennett
Founder, Coastal Keeper Property Care
Our insurance broker actually asked us to document key handling after a claim last year. Track My Keys was the answer. We forwarded a report from the audit trail and the case closed the next week.
Anika Patel
Property Administrator, Willowbrook Estates
Rock solid. I don't think about key tracking anymore, which is exactly how it should be. The tool disappears into the background and just works.
Amara Johnson
General Manager, Atlanta Executive Suites
High-end properties, big rings of keys, lots of contractors coming and going. This keeps it all straight and the owners can see the log if they ever want reassurance.
Nathan Wright
Estate Manager, Cotswold Country Homes
The Arabic language support and RTL layout work beautifully. My local team is bilingual but they still prefer using it in Arabic. Small detail, big deal.
Zainab Al-Hassan
Property Manager, Dubai Marina Rentals
The offline scan queue saved us during a rough network week. Scans kept working, synced when things came back, and we didn't lose any records.
Farhan Ahmed
Head of Field Operations, Karachi Property Care
Very happy with it after four months. One thing I'd change: more customization on the notification cadence for overdue keys. Otherwise, no complaints.
Ines Almeida
Regional Manager, Lisbon Coastal Rentals
We manage 1,800 keys across four buildings. Rolling this out replaced a wall of hooks and a clipboard system that had been in place for a decade. Zero regrets.
Derek Owens
Facilities Lead, Northgate Student Housing
Board approved the annual budget for it without a second question after seeing the audit report. That alone is worth writing this review over.
Henrik Sørensen
Facilities Director, Oslo Housing Cooperative
For high-value properties we absolutely need a paper trail on every key movement. This gives us that without turning the team into data-entry clerks. The scan IS the log.
Isabella Ferrari
Head of Guest Services, Tuscany Villas
We were quoted five figures for a hardware-based key cabinet system. This does the same job with a smartphone and printed stickers. It's not even close on value.
Bilal Rahman
Director, MetroKey Property Services
I have three cleaners rotating on my six flats. I don't need to text anyone anymore to ask where a key is — I just open the app. Peace of mind for a very reasonable monthly cost.
Sana Iqbal
Airbnb Superhost, Manchester
I run a small team across 60 units. This is the first tool I've found that doesn't feel built for a 500-door portfolio. The pricing is fair, and the whole team is included on the plan I picked.
Priya Shah
Founder, Nest & Co. Property Services
I love that I can see which of my staff have which keys in real time. If someone calls in sick, I know exactly what's in their bag and who to hand it off to. Huge quality of life improvement.
Emma Larsson
Cleaning Company Owner, Fresh Start Nordic
My cleaners genuinely like the app, which I did not expect. They said the old signout book always felt like being audited. Scanning a tag feels neutral and quick.
Anne-Marie Dubois
Housekeeping Manager, Provence Retreats
The QR tags are cheap and the platform is cheap. That combination is rare — usually one of those two costs eats you alive. This just works and it stays affordable as we grow.
Marcus Chen
Building Manager, Harbor View Condos
For corporate housing we cycle keys constantly between tenants, cleaners, and inspectors. The platform handles all three roles without me needing to bend it into shape.
Nathaniel Brooks
Chief of Operations, Skyline Corporate Housing
Does exactly what it says on the tin. I'd like a slightly richer reporting section for the annual review, but the core product is very good and I'll be renewing.
Owen Kelly
Property Manager, Galway Bay Lets
The pricing model is honest. No per-user gotchas, no upsells buried in the plan. What I signed up for is what I pay every month and it hasn't crept up.
Helena Kowalski
Property Manager, Warsaw City Rentals
I do maintenance across 240 townhomes and I never lose track of a master key anymore. The app tells me who took it and when, and I can push a return reminder from my phone.
Jared Mitchell
Maintenance Supervisor, Ridgeview HOA
I run this business from three cities and my ops manager runs the ground team. This app is our shared source of truth on physical keys and it has not let us down.
Beatrice Okonkwo
Founder, Lagos Executive Rentals
The system supports multiple languages, which matters for us because our cleaning team is a mix of Japanese and English speakers. Everyone can use it in their own language.
Yuki Tanaka
Operations Lead, Kyoto Machiya Stays
The RTL Hebrew support was a genuine surprise — most tools bolt it on badly. This one is legit. The whole app reads correctly for our Israeli staff.
Miriam Cohen
General Manager, Jerusalem City Suites
Very good product. My only wish is that I'd found it two years earlier — I'd have avoided a couple of very expensive rekey jobs.
Antoine Lefevre
Regional Director, Riviera Property Group
Onboarded 22 team members across three shifts without a single support ticket. The mental model is simple enough that people just figure it out.
Louise Hartmann
Managing Partner, Berlin Urban Stays
The core key tracking is good and I do rely on it. Some of the more advanced dashboards feel like they're built for larger teams than mine, and I'd like a smaller, lighter view for solo operators. Support has been helpful when I've reached out.
Bethany Clark
Independent Property Manager
I demo-ed four different key tracking platforms before landing here. This was the only one that didn't require a sales call and a 30-day negotiation. Signed up, started using it same day.
Callum Fraser
Property Portfolio Manager, Edinburgh Lets
Setup took me an afternoon. I printed the QR tags, stuck them on the fobs, and my team was scanning by the next shift. No training call needed — if you can use a camera, you can use this.
Aly Nkomo
Head of Housekeeping, Riverline Apartments
I recommend Track My Keys to every property client that walks through my door. It closes the compliance gap on physical keys in a way that a spreadsheet or a signout sheet just can't.
Tom Beckett
Locksmith & Access Consultant